Uber now allows you to make free calls to your cab driver. The feature, which uses VoIP (Voice over Internet Protocol) to enable voice calls through the Uber app. This was announced globally back in October last year and it is now being rolled out in India. However, you’ll still be able to make regular voice calls using the cellular network, like before.
Alongside enabling free calls for riders, Uber has enabled VoIP-based calling for its driver partners as well. This means that just like you, your cab driver can also make free calls to you. The prime aim of the latest move is to let riders and drivers communicate with each other for free while keeping their respective phone numbers private.
Uber users in India started reported on Saturday evening that they are seeing the VoIP calling feature.
How Does It Work?
To make a free call to your Uber driver, tap the calling button after booking your cab and then hit the Free Call option from the pop-up screen. The Uber app will ask you to grant permission for accessing the microphone of your device. Once the permission is granted and a call starts, you’ll see a screen featuring the name of your driver along with a call timer. The calling screen also includes dedicated controls to mute the audio or turn on the speaker. You can, of course, tap the End Call button to end the active VoIP call.
The prime benefits of the new feature is that it keeps your phone number private while letting you make a voice call to your driver using cellular data or connected Wi-Fi network, something Uber has tried to achieve in the past by routing some calls through a central number instead of However, it’s also cost effective and especially useful especially if you’re travelling abroad and don’t have a local SIM or international roaming. The feature is also helpful for drivers as they can easily call their riders without leaving the Uber app.